Frequently Asked Questions
Everything you need to know about shopping with The Tartan Fox
What is the typical shipping time for orders?
Standard shipping usually takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that custom-tailored items are non-refundable.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as our heritage cuts may differ from high-street sizing.
Are your tartans and wools ethically sourced?
Yes, we pride ourselves on working exclusively with sustainable mills in Scotland and Northern England that prioritize animal welfare and fair labor practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to follow your parcel's journey.